Terms of service

Welcome to Novora. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. General Conditions

  • By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You agree not to use our products or website for any unlawful or unauthorized purpose.

2. Products

  • We make every effort to display our products, descriptions, and images as accurately as possible.

  • However, actual product colours, packaging, and appearance may vary slightly depending on your device or future product updates.

  • We reserve the right to modify or discontinue products without prior notice.

3. Pricing & Payments

  • All prices are displayed in the selected currency and are subject to change without notice.

  • Payment must be received in full before an order is processed and shipped.

  • We reserve the right to refuse or cancel any order if fraudulent or unauthorized activity is suspected.

4. Order Acceptance

  • After placing an order, you will receive an order confirmation email. This email confirms that we have received your order but does not guarantee acceptance.

  • We reserve the right to cancel or refuse any order for reasons including, but not limited to:

    • Product availability

    • Pricing or listing errors

    • Suspected fraud

    • Payment issues

If your order is cancelled after payment has been received, a full refund will be issued.

5. Shipping & Delivery

  • Orders are processed within 2–3 business days.

  • Estimated delivery time is 6–10 business days after dispatch.

  • Delivery estimates are provided as a guide only and may vary due to circumstances beyond our control, including courier delays, customs clearance, weather conditions, or public holidays.

Please refer to our Shipping Policy for further information.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have read and understood our Return & Refund Policy.

7. Intellectual Property

All content on the Novora website, including but not limited to:

  • Books

  • Workbooks

  • Artwork

  • Illustrations

  • Text

  • Graphics

  • Logos

  • Product designs

  • Digital content

is the intellectual property of Novora and is protected by applicable copyright and intellectual property laws.

No part of our products may be copied, reproduced, distributed, resold, or used for commercial purposes without our prior written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Novora shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the product purchased.

9. Privacy

Your submission of personal information is governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon being posted on this website.

Your continued use of our website after changes have been published constitutes your acceptance of the revised Terms.

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Singapore, without regard to its conflict of law principles.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

We aim to respond to all enquiries within 1–2 business days.