Shipping policy

Thank you for shopping with Novora. We're committed to delivering your order quickly and efficiently. Please review our shipping policy below.

1. Processing Time

  • All orders are processed within 2–3 business days (excluding weekends and public holidays).

  • Once your order has been shipped, you will receive a confirmation email containing your shipping and tracking information (where available).

  • Please note that processing times may be extended during holidays, promotional events, or periods of exceptionally high order volume.

2. Shipping Time

  • Estimated Delivery: After your order has been processed and dispatched, it typically arrives within 6–10 business days.

  • Note: Delivery times are estimates only and may vary depending on your location, customs clearance (for international orders), courier delays, weather conditions, or other circumstances beyond our control.

3. Shipping Rates

  • We offer free shipping worldwide.

4. International Shipping

  • We currently ship to selected countries worldwide.

  • International delivery times may vary depending on the destination country and customs processing and may take longer than the estimated 6–10 business days.

  • Customers are responsible for any customs duties, import taxes, or local fees imposed by their country's customs authorities.

5. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available), allowing you to monitor your order's progress.

  • Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

6. Shipping Issues

  • If your package is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible.

  • We'll be happy to assist you with tracking your shipment and working with the shipping carrier to resolve any delivery issues.

  • If your order arrives damaged, please include your order number and photographs of both the product and the packaging when contacting us.

7. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping information at checkout.

  • If an incorrect shipping address is provided and the order has already been dispatched, Novora cannot be held responsible for lost or delayed shipments.

  • If you notice an error in your shipping details after placing your order, please contact us immediately. We'll do our best to update your information before your order is shipped.

8. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us.

Our customer support team aims to respond within 1–2 business days.